Emotional Intelligence is a person’s ability
to be self aware, manage emotional feelings and information, detect emotions in
others and manage human relationships.
Skill sets for building Emotional Intelligence are
Self-Awareness
Self-awareness is the first skill set in building Emotional Intelligence. High self awareness is identifying the sensations one feels and to be able to name which emotion is happening at any given time.
Components of Self-Awareness are:
Skill sets for building Emotional Intelligence are
1.
Self-Awareness
2.
Self Management
3.
Social Awareness
4.
Relationship Management
Self-awareness is the first skill set in building Emotional Intelligence. High self awareness is identifying the sensations one feels and to be able to name which emotion is happening at any given time.
Components of Self-Awareness are:
1.
Emotional Awareness: Recognizing one’s emotions and their
effects
2.
Accurate Self-Assessment: Knowing one’s strengths and limits
3.
Self-Confidence
Self-Management
Self-management is the ability
to use the awareness of one’s emotions to stay flexible and direct behavior
positively. This second step is to regulate feelings and manage them so they do
more good, both to self and others, than harm.
Components of Self-Management
are:
1.
Self-Control: Managing disruptive emotions and impulses
2.
Trustworthiness: Maintaining standards of honesty and
integrity
3.
Conscientiousness: Taking responsibility for personal
performance
4.
Adaptability: Flexibility in handling change
Social
Awareness
Once we have become honest and
intentional with our emotions, it is time to look outward. After all, nobody in
life will listen to us unless they feel we have listened to them. Emotional
intelligence is both tuning into our own feelings and tuning into the feelings
of those around us. Empathy is being able to see from another’s perspective.
Empathy begins with listening.
Components of Social Awareness
are:
1.
Empathy: Sensing others’ feelings and perspective and taking
an active interest in their concerns
2.
Service Orientation: Anticipating, recognizing and meeting
needs
3.
Offer appropriate assistance
4.
Political Awareness: Reading a group’s emotional current and
power relationships
Relationship
Management
Mastering the abilities of
self-awareness, self management, and social awareness pave the way for more
effective relationships. This fourth component, relationship management, is
about interacting with people and being adept at managing emotions in others.
Components of Relationship Management
are:
1.
Influence: Using effective tactics of persuasion
2.
Communication: Sending clear and convincing messages
3.
Conflict Management: Negotiating and resolving disagreements
4.
Collaboration and Cooperation: Working well with others
towards shared goals