Emotional Intelligence

Emotional Intelligence is a person’s ability to be self aware, manage emotional feelings and information, detect emotions in others and manage human relationships.
Skill sets for building Emotional Intelligence are

1.      Self-Awareness

2.      Self Management

3.      Social Awareness

4.      Relationship Management

 

Self-Awareness
Self-awareness is the first skill set in building Emotional Intelligence. High self awareness is identifying the sensations one feels and to be able to name which emotion is happening at any given time.
Components of Self-Awareness are:

1.      Emotional Awareness: Recognizing one’s emotions and their effects

2.      Accurate Self-Assessment: Knowing one’s strengths and limits

3.      Self-Confidence

 

Self-Management

Self-management is the ability to use the awareness of one’s emotions to stay flexible and direct behavior positively. This second step is to regulate feelings and manage them so they do more good, both to self and others, than harm.

Components of Self-Management are:

1.      Self-Control: Managing disruptive emotions and impulses

2.      Trustworthiness: Maintaining standards of honesty and integrity

3.      Conscientiousness: Taking responsibility for personal performance

4.      Adaptability: Flexibility in handling change 

Social Awareness

Once we have become honest and intentional with our emotions, it is time to look outward. After all, nobody in life will listen to us unless they feel we have listened to them. Emotional intelligence is both tuning into our own feelings and tuning into the feelings of those around us. Empathy is being able to see from another’s perspective. Empathy begins with listening.

Components of Social Awareness are:

1.      Empathy: Sensing others’ feelings and perspective and taking an active interest in their concerns

2.      Service Orientation: Anticipating, recognizing and meeting needs

3.      Offer appropriate assistance

4.      Political Awareness: Reading a group’s emotional current and power relationships

 

Relationship Management

Mastering the abilities of self-awareness, self management, and social awareness pave the way for more effective relationships. This fourth component, relationship management, is about interacting with people and being adept at managing emotions in others.

Components of Relationship Management are:

1.      Influence: Using effective tactics of persuasion

2.      Communication: Sending clear and convincing messages

3.      Conflict Management: Negotiating and resolving disagreements

4.      Collaboration and Cooperation: Working well with others towards shared goals